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At Mahindra Satyam BSG, Quality comes first. Our prime focus is to understand customer expectations and we aim at best-in-class deliverables through competent and disciplined professionals.
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| We focus on Right First Time (RFT) culture to attain near Zero-Defects and deploy Integrated Lean Six Sigma methodology to drive continuous Improvements. 'Rajiv Gandhi National Quality Award', 'IQPC Six Sigma Excellence and Best BPO Awards, and 'Most Customer Responsive BPO Company award' stand as a testimony to our focus on our clients as well as end-customers. |
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| Implementation Approach |
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- Mandatory awareness sessions on Quality Management System – QMS and various Quality training opportunities for all associates within a month of hiring
- Structured Green Belt training using ISTRIVE technique – Identify, Set, Track, Review, Improve, Validate and Ensure to all process owners and key stakeholders in all relevant engagements
- Deploy qualified and experienced Black Belts into all engagements of the organization to drive continuous improvements
- Increase Quality DNA through Green Belt and Black Belt Certifications across the organization by driving high business impact projects which capitulate great benefits to clients.
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Our Robust Information Security practices ensure Confidentiality, Integrity and Availability of information that is acquired, processed and provided. Mahindra Satyam BSG is world’s first organization to achieve eSCM-SP (e-Sourcing Capability Model) for Service Providers Level 5 certification in 2007. We continue to comply with the model’s requirements.
We are certified to ISO 9001:2008 and ISO 27001:2005. Best practices from other models such as PCI-DSS and COPC are integrated with our Quality and Information Security Management Systems. We also comply with HIPAA, 21 CFR11, SOX, SSAE-16 and other customer specific requirements.
Our strong Quality Management System (QMS) is in compliant with ISO 9001:2008 resulted in ‘Zero’ non-conformances (NCs) in all our internal and external (client) audits.
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About
Us
